Information Technology (IT)

Support Engineers Level 1 and 2 Full Time

Support Engineers Level 1 & 2

Responsibilities

2 years + experience in Onsite support

Excellent knowledge and experience on Windows XP, 7 and 8 OS

MS Windows Server (AD, DHCP, DNS, File /Printer etc.) understanding

Manage desktop devices (hardware, software and connectivity incidents through to resolution)

Manage hard and soft break fix services for desktops, laptops and tablets

Apple Mac experience and knowledge also desirable

Linux/UNIX system support and ability to write simple scripts in some administrative language

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)

Should have expertise on EUC tools, remote support tools, MS Office 2010 including Outlook

Preferable to have a good understanding of Lync, VPN, and mobile device support

Ensure that each desktop device is installed with the appropriate desktop image

Holds an understanding of core Internet technologies – DHCP, DNS, TCP/IP and mail transport/s

Help Desk/Technical support management experience

VPN client support

Video conferencing setup and troubleshooting

Good understanding of VoIP technologies

Knowledge and experience of Cisco systems – LAN/WAN and Wireless

Ability to develop clear, concise documentation to lower the possibility of repeat incidents

 

Job Overview

  • Date Posted: Posted 4 days ago
  • Location: Dublin
  • Job Title: Support Engineers Level 1 and 2
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